I am a 72 year old man and have never written to any company about anything. I thought my comments regarding the service at the Cambridge Mufflerman could not pass without a word on the service once again from Bob Campbell. I have known Bob for many years and dealt with him for much of that time. Never once have I received negative service. Starting when you walk in the door has there ever been a moment that was never has there been a moment that was negative. From the greeting, to the service, to the conversation while you are waiting, there has never been a bad moment. I would like to commend Bob and his staff for the continued excellence of service that they give.