My interaction with The Mufflerman was due to the requirement for an e-test. Booking an appointment the day before, I arrived a 9AM and was done in less than 15 minutes, which included at least 5 minutes of conversation with Mike. He was very genuine, sincere, and personable, which are not traits I find in most Sarnia-area retail/service industries. He spoke highly of The Mufflerman’s integrity to its customers, and demonstrated this through his actions in the short time I was in the waiting area.